Replacement, Exchange & Refund Policy

When to report an issue

Please report any order concern within 7 days from delivery.

Please include:

• your order number
• the product concerned
• clear photos or video of the item, packaging, and issue
• a short description of what happened

Our team will review your request within 2-3 business days after receiving complete details, photos, and/or videos.

Please wait for our team's approval and return instructions before sending any item back. Items returned without prior approval may not be accepted.

If we sent the wrong, damaged, or defective item

The Man will help correct the order if:

• we sent the wrong item
• we sent the wrong scent, size, color, or variant
• the item arrived damaged
• the perfume bottle leaked during delivery
• the sprayer or packaging has a verified defect
• the apparel has a verified manufacturing defect
• an item is missing from your order

Once validated, we may provide a replacement, exchange, refund, store credit, or another appropriate correction depending on the case and product availability.

If the issue was caused by The Man, a verified product defect, or delivery damage, The Man will shoulder the correction shipping cost.

Perfume policy

Perfume is a personal-use product. For hygiene and quality control, opened, sprayed, or used perfume cannot be returned or exchanged due to scent preference.

Eligible perfume concerns

• wrong scent was sent
• wrong product was sent
• bottle arrived broken
• bottle leaked during delivery
• sprayer is defective
• item is missing
• product has a verified quality issue

Scent preference

Opened or sprayed perfume is not eligible for return, refund, or exchange because of scent preference.

This includes cases where:

• you do not like the scent
• the scent smells different than expected
• the scent reacts differently on your skin
• you expected stronger projection
• you expected longer longevity
• you changed your mind after opening or spraying

Scent may vary depending on skin chemistry, environment, application, and personal preference.

Unopened perfume exchange

A one-time exchange or store credit may be allowed if the perfume is:

• completely unopened
• unused
• unsprayed
• in original packaging
• with seal intact, if sealed
• in sellable condition

For unopened perfume exchanges due to wrong scent selection or preference, the customer shoulders the return and replacement shipping cost.

Apparel size exchange policy

We allow a one-time size exchange for apparel if the item is:

• unworn
• unwashed
• unused
• unaltered
• free from stains, odor, perfume, deodorant, sweat, detergent smell, or damage
• returned with tags and original packaging
• reported within 7 days from delivery

For size changes due to wrong size selection or fit preference, the customer shoulders the return and replacement shipping cost.

Replacement will only be shipped after the returned item has been received and inspected.

If The Man sent the wrong size, wrong color, wrong item, or a verified defective item, The Man will shoulder the correction shipping cost after validation.

Items we cannot accept

For hygiene and quality control, we may decline items that are:

• used
• worn
• washed
• sprayed
• opened, for perfume preference cases
• stained
• altered
• damaged due to customer handling
• missing tags
• missing packaging
• missing seal, if the item was sealed
• returned with perfume, deodorant, sweat, detergent, or strong odor
• returned in unsellable condition

Who shoulders shipping?

The Man shoulders shipping when the issue is caused by:

• wrong item sent
• wrong size, color, scent, or variant sent
• damaged item on arrival
• verified product defect
• missing item from the order

The customer shoulders shipping when the request is due to:

• wrong size selected
• fit preference
• scent preference for eligible unopened perfume
• change of mind
• exchange of an eligible non-defective item

Refunds

Refunds may be approved when:

• the item has a verified issue and replacement is unavailable
• the wrong or defective item was validated
• the order cannot be fulfilled
• a refund is required under applicable consumer protection rules

Refunds are processed through the original payment method when possible.

Approved refunds may take 7-15 business days to reflect, depending on the payment provider, bank, or platform used.

Shipping fees may be non-refundable unless the issue was caused by The Man, delivery damage, or a verified product defect.

Promos, bundles, discounts, and freebies

If an order included a bundle, discount, or freebie, all related items may need to be returned before a refund or exchange can be completed.

Missing freebies, bundle items, or included promotional items may affect the approved refund amount.

Sale or discounted items are still covered for wrong, damaged, defective, or missing item concerns. However, preference-based exchanges may be limited depending on stock availability.

Stock availability

Exchanges are subject to stock availability.

If the requested replacement is unavailable, we may offer another available option, store credit, refund, or another fair resolution where applicable.

Failed delivery, refused delivery, and return-to-sender

If an order is returned to sender because of an incorrect address, customer unavailability, refusal to receive, unpaid COD order, failed delivery attempts, or change of mind, shipping and handling costs may be deducted from any approved refund or store credit.

If the delivery issue was caused by The Man or the courier, we will review the case and correct it fairly.

Marketplace orders

If you purchased through Shopee, Lazada, TikTok Shop, or another marketplace, your request may need to follow that platform's return, refund, and dispute process.

The Man may still assist with documentation and validation where applicable.

How to request help

Email us at support@themanph.com

Use this subject line:

Replacement/Exchange Request - Order #[Order Number]

Please include your order number, product name, issue details, delivery date, and clear photos or video.

Our team will review your request and send the next steps.